FAQ

SIZES

Why do you only offer set sizes?

We found these sizes to be most popular and cover a wide range of applications. They also maximise material usage meaning we can keep our prices lower.

PRINTING

What is a giclée print?

A fine art digital print made on an inkjet printer. They are archival quality and guaranteed not to fade or bleed for up to 100 years. It is the industry standard in galleries and museums across the world.

What type of printer do you use?

The latest Epson P20070 printer using genuine Epson Ultrachrome Pro inks.

What type of paper do you use?

We print all of our works on Ilford Prestige Galerie 310gsm 100% Smooth Cotton Rag stock.

MATERIAL

Do you use real timber moulding?

All our timber is locally sourced from sustainable sources. We use Victorian Ash timber. 

Are the frames mass produced?

Each frame is hand cut and carefully assembled by our team working from our Melbourne workshop.

Why do you use acrylic instead of glass?

The 3mm Plexiglass we use  is museum grade. It is lighter than glass, helps to protect your work from UV damage and also has the added advantage of being shatter proof.

SHIPPING

How long will delivery take?

We will have your new work for you in 2-3 weeks.

Where is my order shipped from?

All orders are shipped from our workshop in Richmond, Melbourne.

How much does shipping cost?

Shipping is free :) We only ship inside Australia for the time being.

How are the frames shipped?

The frame is bubble wrapped and shipped in custom made, double wall cardboard packaging using a courier service. Unframed posters are gently rolled and shipped in sturdy tubes. All work is insured against loss or damage.

How can I track my order?

You will be emailed your tracking number when your order has been dispatched (10-12 days after placing your order).

How can I change my address after purchasing?

You can contact us directly to update a shipping address as long as your order has not been shipped. To change your delivery address after shipment you can contact the courier directly. The details will be included in the email you receive with your tracking number.

ARTWORK

Are these the original artwork?

No, these are later editions of the original. They are purely decorative and are priced accordingly.